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Those of us who use computers every day take those devices for granted. We use a computer in the office, and might have multiple computers at home, we have smartphones that are really just small computers, and we are lost without them. We can’t imagine not having one. Yet, there are people out there who Read More…

Providers of VoIP services are often ambiguous about whether fax will work over a standard VoIP connection, and some of that is based in fact. Fax is an analog creation and wasn’t meant to be sent over VoIP. For what it’s worth though, I routinely use my $20 MagicJack to send and receive fax, without Read More…

If you’re looking for an office phone for your small business, the phrase “virtual extension” may be a little confusing. Many VoIP providers offer unlimited virtual extensions, often for no additional cost, and this is a great feature—but it’s important to differentiate between physical and virtual extensions and get a handle on precisely what you Read More…

The word is out, it is possible that a VoIP call can be hacked, diverted, or snooped. It doesn’t happen often, but it does happen. VoIP works just the same as any other Internet service, which means that your voice is chopped up into tiny “packets” and sent over the Internet, and then re-assembled on Read More…

Providers of hosted VoIP service and proponents of the cloud often point to the advantage, convenience and low cost of hosted VoIP as an obvious choice, and in many cases, it is. But, as is the case in many technology decisions, it’s not always as obvious as one might think. Smaller businesses with fewer than Read More…

Remember when VoIP calling always sounded just a bit off? Now, more often than not, you can’t tell the difference, because of a combination of new technology, and the prevalence of higher-bandwidth connections. That said though, call quality is something that does require some vigilance. On the PSTN, if your calls don’t sound right, you Read More…

VoIP calling is becoming ubiquitous. You can make VoIP calls from your computer and from your smartphone. It won’t be long before it is integrated into just about any device that is Internet-enabled. Skype, in its announcements this week, is more concerned about the “where” side of the equation, putting forth a couple new deals Read More…

Is it safe? We devote an enormous amount of energy and resources to protecting our email and our networks, but most people don’t think about protecting their voice calls. Yet even before the era of VoIP, voice calls have always been vulnerable. Granted, before VoIP snooping a phone call usually required physical access to the Read More…

So, let’s say you are running an advertising agency, with three staffers, out of a small office in Ohio, and – after having completed a successful marketing campaign for a London-based IT startup – you are now starting to receive emails and long distance phone calls from new potential clients in London interested in your Read More…

A friend, Charlie, has a lot of family in Europe – Italy, to be exact – and during the annual Christmas party, after one too many toasts, he started sounding off about how difficult it is every year to get in touch with them over the holidays. He complained about the six-hour time difference, he Read More…

The reception desk. Those of us who are old enough to remember this quaint feature of business recall fondly the friendly young lady who sat at this desk from 8 to 5 every day, taking our messages, routing our calls and occasionally giving us a heads-up if the boss was on the warpath. During busy Read More…

How we define “small business” has changed since the dawn of the Internet, Web 2.0 collaboration, cloud technology, and of course, VoIP. It wasn’t that long ago that running a small business was almost exclusively a localized proposition. Running branch offices, having partners overseas, or seeking clients in other countries (or even in other towns, Read More…

Home VoIP service is widely available, reliable and inexpensive, providing home users with several advantages over conventional service. Home users that have always had conventional service often stick with what they have just because of momentum, without thinking of the advantages of a switch to VoIP. However, with VoIP service becoming more common, and the Read More…

Small businesses need all the help they can get to turn a profit, and part of that is taking advantage of technology to lower operational costs. VoIP presents a unique opportunity to lower those costs, while at the same time, enjoying access to higher-level features. But while many small business owners appreciate the potential for Read More…