Jive Review

Sound Quality33333
Reliablity44444
Customer Service44444
Features33333
Price44444
Overall44444

Availability: United States
Founded In: 1990

When your small business needs big business phone features, you need a provider that can deliver. Jive Communications has what it takes—and you can count on getting those enterprise-quality systems and services that you thought you couldn’t afford. And despite the company’s name, that’s no jive.

Products and Features

On the equipment side, Jive Communications has a very impressive selection of VoIP phones, conference phones, and sidecar expansions from the most reputable vendors, including Cisco and Polycom, so you can outfit your office with the best equipment right away. If you’re looking for flexibility in a business VoIP phone system, Jive’s got it—their web-based platform gives you a lot of customization options, and the ability to provision your own features quickly and easily. You can add a new extension in just a few seconds. You can also expect to get all the high-end business features you need, including a very good auto-attendant feature for routing calls to follow you wherever you go. Growing businesses will also appreciate the scalability of the Jive system—adding new phones just takes a quick phone call, with no extra connection charges involved.

Reliability and Performance

The equipment provided by Jive is the highest quality you can get, provided by the best manufacturers in the business, so you can count on quality. Part of reliability is being able to control your environment, and Jive has created an excellent management interface that you can access online.

Sound and Equipment Quality

The telephones sold by Jive are non-proprietary, as are their software protocols–which gives your company a big advantage in the long run. This gives you a lot more flexibility both now and in the future, both in terms of service, and in the equipment you choose to deploy. Sound quality is excellent, and fees are quite reasonable and well-suited to small business operations.

Customer Service and Support

A big advantage with Jive is that you have the same provider for both sales and service. It’s still common in this fragmented industry for companies to have to go to different providers to get equipment and service, but Jive is a one-stop shop—so you have a single point of contact for your entire telephony system. Jive also prides itself on answering the phones in person—no long hold times, or having to go through layers upon layers of call redirects to get to the right person.

Overall Value

For a small business on a budget that needs high-end telephony features, Jive has a lot to offer. You can create a very professional image without a big up-front spend, and features like the auto-attendant, conferencing, and advanced voicemail will help polish up your image. Jive understands the needs of small business, and has created an offering that is designed to help get you up and running, and to help you stay in touch and be available when you need to be.

Jive Customer Reviews
Sound Quality33333
Reliablity44444
Customer Service44444
Features33333
Price44444
Overall44444

Jive is decent hower I was surprised they didn’t offer Outlook integration especially since that is the industry wide standard for email clients. Most of the call quality issues were due to our NAT configuration.

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