Nextiva Review

Sound Quality4.884.884.884.884.88
Reliablity4.634.634.634.634.63
Customer Service55555
Features55555
Price55555
Overall4.884.884.884.884.88

Availability: Worldwide
Founded In: 2005

If you’re running a small to mid-sized company and you’re looking to upgrade your phone system without breaking the bank, opting for VoIP service with Nextiva might be one of the best business decisions you’ll ever make.  Nextiva is on a mission to transform the way small businesses communicate, and their top-tier technology and state of the art communications platform will allow you the professional phone system features enjoyed by Fortune 500 companies at a very budget-friendly price point.

Products and Features

Nextiva offers two different service plans—Nextiva Connect and Nextiva Connect 360—each of which is available at different tiers.  Nextiva Connect is available in three tiers of service and is designed primarily for entrepreneurs, sole proprietors, and home office shops.  Even at the lowest service tier, Nextiva Connect will give you a local or a toll-free number and a full suite of “big business” features like auto-attendant, 3 way conferencing, multiple extensions, voicemail to email, and a lot more.  Nextiva Connect360—which is available in two service tiers—offers a wider range of calling options that makes it ideal for small businesses on the move or established mid-sized companies.  For example, you’ll get music on hold, virtual departments, dial by name, call trees, and find me/follow me.  But what we like most about Nextiva is that all of their calling plans are hosted so that all the software is located on secure servers in Nextiva data centers.  This means that the control panel for your phone system is available from any computer that has Internet access so you can change extensions, forwarding lines, and voicemail settings from anywhere with just a few clicks of a mouse. 

 

Reliability and Performance

Unlike many of the VoIP providers in business today, Nextiva owns and operates its own telecommunications and data equipment and they have invested millions of dollars in redundant collocated switching platforms, data connections and termination providers.  This robust infrastructure means that they are able to provide about the most reliable VoIP service available.   Nextiva knows that being connected is absolutely critical in business—and they keep you connected.  And if power or Internet service in your area should go down, Nextiva will automatically forward calls to any number you choose.

Sound and Equipment Quality

You’re not really saving money with VoIP technology if you and your customers or clients can’t hear one another.  You won’t have to worry about this with Nextiva.  They offer industry leading Linksys adapters and Linksys and Polycom adapter/phones so you can count on getting “in the room” sound quality no matter where you are calling.

Customer Service and Support

Nextiva products and services are easy to install and activate—even if you are using your own devices.  But the Nextiva Support Suite is full of help and valuable information that ranges from an extensive Knowledgebase, to a Troubleshooter utility that takes you step-by-step through any issue, to support files keyed to popular products and services.  And since all of Nextiva’s service packages also include access to phone, chat, or email support, you are always covered with any issue that might arise.

Overall Value

We give Nextiva a 5 star rating for over-all quality, reliability, and service.  Nextiva offers a range of service packages and tiers that will fit any small business budget, and all of their plans are rich in professional phone system features.  Also, since all of Nextiva’s packages are hosted, you get the convenience and flexibility that are vital to business success.  What’s more, all of Nextiva’s products and services are fully scalable, so you don’t need to worry about outgrowing your phone system as your business expands.

Nextiva Customer Reviews
Sound Quality4.54.54.54.54.5
Reliablity44444
Customer Service55555
Features55555
Price55555
Overall55555

Chose Nextiva because they don’t require long-term contracts and our business was just starting to get off the ground. Our phones and including our conference call phone works great.

Sound Quality55555
Reliablity4.54.54.54.54.5
Customer Service55555
Features55555
Price55555
Overall4.54.54.54.54.5

Good customer service that amazingly is patient and has no problem walking you through sometimes very complex requests. We now have more features than our old PBX.

Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

The online control panel has saved us many administration hours for something as simple as adding a new extension. This helps us focus on our core business. Fax to email is reliable and keeps things organized in Outlook. Overall, I am a happy customer.

Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

If your business has any outbound sales staff, voip without a doubt is going to save you money. Over the course of several months we have saved over $3k!!! As the other reviewers have said the customer support really sets Nextiva apart.

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