Vocalocity Review

Sound Quality55555
Reliablity4.54.54.54.54.5
Customer Service4.754.754.754.754.75
Features4.754.754.754.754.75
Price4.754.754.754.754.75
Overall4.754.754.754.754.75

Availability: US and Canada
Founded In: 2003

Vocalocity only does one thing—they provide VoIP telephone services to small businesses.  They don’t provide residential service, and they aren’t trying to “move up” to working with larger companies.  This laser-like focus on one part of the VoIP market means that Vocalocity is very good at what they do.  They understand the needs of small business clients—especially the need for a reliable, hassle-free, and top of the line phone service at affordable prices.  By consistently providing this kind of service, Vocalocity has become the leading provider of VoIP services to small businesses with fewer than 20 employees.

Products and Features

Vocalocity offers one basic product—hosted PBX phone systems—that is available at three different service tiers.  And rather than making you choose among a handful of pre-designed service packages, Vocalocity gives you a basic platform of service that you can customize with add-ons to meet the specific needs—and budget—of your small business.  Vocalocity’s most popular product—Unlimited Extension—allows you to keep your existing number and provides unlimited inbound and outbound calling within the U.S. and Canada and so it’s a terrific choice if your company does a high volume of calling.  You’ll also get all of the high-end business features that used to be outside of the price-range of all but Fortune 500 companies.  For example, you’ll get multiple auto attendants, virtual departments, dial by name directory, call queue, music on hold, and even conference calling.  And since Vocalocity knows that a lot of small business operators spend a lot of time on the go, they also give you a full suite of features—like cell phone integration and Find Me/Follow Me—to allow you to keep in touch with your office and your clients wherever you may be.

 

Reliability and Performance

Vocalocity could not have attained its amazing popularity with small business owners without providing excellent reliability and performance.   The key to Vocalocity’s best in the industry reliability is simple: they own, maintain, and upgrade their own technology.  In fact, they have invested over $15 million developing and perfecting technology to meet the special needs of small businesses.  And since Vocalocity owns and operates its own technology, they understand it thoroughly and are able to swiftly address any problems that might arise.

Sound and Equipment Quality

You’re not saving money with a VoIP phone system if your customers or clients can’t hear you or don’t want to talk with you because of annoying echoes and hesitations or tinny sound quality.  Not to worry.  Vocalocity supports industry leading Linksys, Polycom, and Aastra phones so you can count on “in the room” sound quality on every call.  In fact, with Vocalocity’s VoIP service your sound quality will be at least as good as with a traditional land-line and probably better when making overseas calls.

Customer Service and Support

Installing and setting-up your Vocalocity phone system is very simple and can usually be completed in fewer than 15 minutes.  So you’re not likely to need much help, and most of the questions you might have will be answered with the FAQs you’ll find on the website.  However, you might wish you needed help just so that you could experience the remarkable expertise and helpfulness of the in-house support team.  What’s more, when you sign up with Vocalocity you get a personal account manager.  This means that you will be dealing with one person for all of your account management, training, and support needs.  That’s just another example of the kind of “big business” treatment that Vocalocity gives to all of its small business clients.

Overall Value

We give Vocalocity 5 stars for over-all excellence in products, reliability, service, and pricing.  Vocalocity has focused on providing hosted PBX services to small businesses, and they’ve made an art of it.  They treat their small business clients like they have big business clout, and that dedication to their customers is a big part of why they are the number one VoIP provider to small businesses.

Vocalocity Customer Reviews
Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

Vocalocity has been great for our company and were very patient after we flooded them with questions as we were very hesitant about new technologies such as voip. Calls are critical for us as we do a lot of inbound sales and can’t afford to have garbled calls. We took them up on their 30-day trial and we are still happy after day 45.

Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

We installed a dedicated dsl line to handle the phones as we are a pretty bandwidth intensive creative design group that sends large files routinely via the internet and did not want to mix the two. Reliability has so far not been a problem and voice quality has never been an issue in our ten employee office.

Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

Our company is responsible for handling remote IT support via inbound calls. Our technical support staff is now spending more time working with customers vs doing double-duty and troubleshooting our phone system. Overall, Vocalocity has allowed us to work on our core business.

Sound Quality55555
Reliablity33333
Customer Service44444
Features44444
Price44444
Overall44444

Customer service from a VoIP company for us was huge on our priority list. If we can’t reach a knowledgeable tech for something as critical as our phone infrastructure then we move which is why we ultimately ended up and stayed with Vocalocity. Our 10 extensions were easy to setup and while we do have the occasional outage it usually resolves itself in a few minutes. For us a few minutes of downtime is well worth saving over 60% on our monthly communication costs.

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