ITP Review

Sound Quality4.64.64.64.64.6
Reliablity4.64.64.64.64.6
Customer Service44444
Features4.84.84.84.84.8
Price44444
Overall4.44.44.44.44.4

Availability: United States, Canada, Puerto Rico
Founded In: 2007

If you’re looking for VoIP technology to help your small business stay competitive, or just to save money on your home service, then ITP has plenty of options for you. The company’s depth of service is impressive, starting with a low-cost basic option that comes with 500 minutes of local and long distance anywhere minutes. The Global Unlimited plan delivers unlimited calling within the US and more than 60 other countries, yet still delivers a strong price advantage. And for your small or home-based business, you can’t beat the Home Office Premium service with unlimited calling and two lines—along with high-end business features such as an auto-attendant and on-hold music.

Products and Features

ITP isn’t just a one-size-fits-all VoIP service provider. With seven tiers of service, there’s something for everyone. We appreciate the availability of “Residential Basic,” which admittedly won’t be for everyone, but offers a great entry-level price for people with minimal calling needs or those who may be on a tight budget. Other service tiers include one or two lines, and the top-of-the-line “Home Office Premium” service gives you everything you need to be well on your way to small business success. You’ll find plenty of features too, with all service levels—ranging from anonymous call rejection and caller ID blocking to keep away those pesky bill collectors, to voicemail, call forwarding, custom rings, and “follow me” service to make sure you’re always available. Optional features include e-fax, a global cell service that lets you make international calls from your cell phone, a softphone for PC-based calling, and a virtual number with your choice of area code.

Reliability and Performance

Reliability and performance is always top of the mark with ITP. On the back end, ITP has a lot to keep track of with all those nifty features, and they do it well. Their communications portal provides a virtual gateway to a wealth of advanced digital features, and the company’s robust global network utilizes sophisticated routing to ensure that your services are always available, always robust, and always on.

Sound and Equipment Quality

All accounts come with a free Linksys router, so you can count on well-known and reliable hardware with your service. Your calls are clear and equivalent in quality to standard phone service, and because of the digital nature of VoIP, you also get access to many more high-quality features than would otherwise be available.

Customer Service and Support

You’ll be surprised at how easy it is to get up and running. You can use your existing phones, and all you need to do is open the box you get in the mail, plug in your new adapter, and start talking. ITP has an 800-number for support, as well as an online trouble ticket form for quick resolution of issues. Online support is also available, with a detailed set of FAQs that address nearly every question or issue you may encounter.

Overall Value

We give ITP five stars for their depth of service and flexibility. The free Linksys router is an exceptionally nice add-on, and there are no signing contracts so you won’t get tied into a long-term contract. All the same, once you try it, we’re sure you’ll want to stick with ITP. Offering both business and residential service, it’s a great place to go if you’re running a SOHO business and want to look bigger than you really are.

ITP Customer Reviews
Sound Quality55555
Reliablity55555
Customer Service44444
Features55555
Price44444
Overall44444

Got my ITP account and they shipped out a Linksys VoIP modem. It was a painless install and of course I just plugged it into my existing phone. Old phone companies are going the way of the dodo bird!

Sound Quality44444
Reliablity44444
Customer Service33333
Features55555
Price33333
Overall44444

Decent VOIP service but look carefully at all the fees associated with opening a new account. You pay a line fee as well as a delivery fee for your modem. Still significantly cheaper than my old landline and much better sound quality than my old Vonage service.

Sound Quality44444
Reliablity44444
Customer Service33333
Features44444
Price33333
Overall44444

New to voip and wanted to ensure that my existing number was ported over so I called their sales line ad was assured that my home phone could easily be ported over to ITP. So far no hitches aside from some very faint echoing in the beginning. Customer service was knowledgeable and I believe they are stateside as I haven’t heard any discernable accent.

Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

ITP is great if you have family and friends in other countries. Reasonably priced global minutes and of course domestic was free.

Sound Quality55555
Reliablity55555
Customer Service55555
Features55555
Price55555
Overall55555

The unlimited Global plan came with about 60 countries supported. Clear call quality even to China.

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