VIA Talk Review
Founded In: 2003
If you’re thinking of switching from traditional phone service to VoIP, the last thing you want is to move from the straitjacket of the old telecom monopolies to the cookie-cutter approach of many of the new Internet telephony companies. ViaTalk is definitely not a cookie-cutter company. It works hard to be a different kind of VoIP provider—one that is small enough to stay centered on the customer but financially and managerially stable enough so that you can be sure they’ll be in business as long as you are. ViaTalk is able to strike this balance because it is a division of HostRocket—a multimillion dollar corporation that has been growing steadily for more than a decade.
Products and Features
ViaTalk offers a range of full service and budget-friendly calling plans for both residential and small business clients. The best value option within both residential and business service plans is the VT-Unlimited package. With VT-Unlimited you’ll get unlimited calling in the U.S. and Canada at a price-point well below traditional phone service. Also, if you or your company does a lot of overseas calling, you can get unlimited calling to more than 60 countries around the world for only pennies per day. With ViaTalk you’ll get all of the standard features you would expect—like voicemail, caller ID, call waiting, and speed dial—but you’ll also get a host of special features at no extra charge. These features include things like voicemail notification by email or text message, anonymous call routing, call forwarding and call hunt, a second phone line, three way calling, call broadcasting, enhanced 911 service, and a lot more.
Check your voicemail via phone, web, or email with the touch of a button.
Reliability and Performance
ViaTalk suffered some early glitches with reliability that cost them points with some customers and reviewers. But they have completely reworked their system and eliminated these problems. Your calls are carried over a redundant network of state of the art servers that are connected to the Internet with top line Cisco routers and switches. And with ViaTalk’s super-fast data-transfer speeds, you don’t have any of the annoying hesitations and pauses that can be the bane of VoIP service.
Sound and Equipment Quality
One of the great things about ViaTalk is that it offers both residential and business customers the option of BYOD—Bring Your Own Device—service. This option lets more technically savvy customers enjoy even greater savings. But if you go with ViaTalk equipment, you’ll be using either a Linksys PAP2 or a Grandstream HandyTone adapter. These are both top-line products that provide excellent sound quality that is completely free of the cheap tinny characteristic of early VoIP technology.
Customer Service and Support
ViaTalk offers high quality support covering all aspects of your VoIP service from set-up, to operation, to billing and account questions. You can easily update information on your account through the ViaTalk website—which means that you can take care of this kind of thing at your convenience. Getting your service up and running with ViaTalk is a snap, but most of the questions you might have will be answered on their FAQ page. In the unlikely event that you don’t find the answers you need there, you can also get support via email or a toll-free phone call. Prompt email support is available 24/7 and phone service is available during extended business hours.
We give ViaTalk 4 stars for it range of reliable service plans offered at very economical prices. ViaTalk offers a plan that will fit most any budget and the ViaTalk World upgrade provides one of the best value-options for anybody who does a lot of overseas calling. Another strong point for ViaTalk is flexibility—you have the flexibility to select either a monthly contract or a longer term agreement, and you have flexibility to use your own hardware if you would like.