VYL Media Review
VYLmedia is the new incarnation of VoIPYourLife, and they have been reborn as a one-stop-shop for all kinds of VoIP products. They like to say: “Hang up on the phone companies high prices,” and that’s just what they let you do. They provide high quality, feature rich, and reliable VoIP phone service that’s as easy to use as picking up the phone and dialing. They also offer a range of plans for both residential and business clients; so whether you’re simply looking to stay in touch with friends and family or whether you’re looking to give your small business phone system the professional features that are enjoyed by Fortune 500 companies, VYLmedia has a calling plan that’s the right size, and the right price, for you.
Products and Features
VYLmedia offers several products to business customers that many VoIP providers don’t. For example, you can get SIP Peering services that allow an unlimited number of simultaneous calls (although VYLmedia monitors this service to make sure that it isn’t being used with auto-dialers or other forms of outbound telemarketing) and you can even use VYLmedia for service to good old fashioned POTS lines that can be connected directly to your existing broadband router. But the bread and butter of VYLmedia’s business service is their hosted PBX packages. These packages are available at three service tiers, and at any level they will turn your phone system into a value add rather than simply a necessity. You can keep your existing number, you’ll get unlimited calling in the U.S. and Canada, and you’ll get a full suite of “big business” features like hold queues, music on hold, call transferring, three way conferencing, find me/follow me, and more. On the residential service side, VYLmedia offers three different calling plans. If your outbound call volume is low, you can opt for Premier Basic that will give you a feature rich phone system with voicemail, caller ID, call waiting, speed dial, and even wake up calls for less than 50 cents/day. But for about a dollar/day you can sign up for Premier Global and get all of these same calling features as well as unlimited calls to over 30 countries. This is a terrific option if you’ve got friends or family overseas.
Reliability and Performance
VYLmedia has been at the business of providing VoIP services long enough to know what their doing. You won’t have any problems with their products which are all well designed, easy to use, and glitch free. And VYLmedia partners with top-tier data centers that use industry standard servers, switches, and routers and that are connected to the Internet through multiple sources. So you don’t need to worry that your phone system will be unavailable because of a server crash or service interruption on the Internet.
Sound and Equipment Quality
With VYLmedia you don’t need to install any special software or purchase any special hardware or phones. Your service contract will allow you a no-charge rental of a high end Linksys SPA2102 telephone adapter that will allow you to use your existing phone with your VoIP service. VYLmedia customers report that they enjoy excellent sound quality with their new phone systems—as good as, or even better than, with their old land-line service.
Customer Service and Support
VULmedia’s products and service are very easy to install and use—they’re about as easy as “plug-and-play”—so you aren’t likely to need a lot of customer service or support. But if you do, you can count on the highest level of professional service whether you’ve signed up for the lowest priced residential plan or you’re a top-level business client. Support is available by phone, email, or through VYLmedia’s monitored user forum. Customer service is available by phone during regular business hours, and technical support is available 24/7.
We give VYLmedia a 4 star rating for range of service options and over-all quality. Their services for small business are strong and certainly worthy of consideration. But we’re most enthusiastic about their easy to use and low cost residential calling plans. VYLmedia puts excellent phone service within reach of anyone with a high speed internet connection. With VYLmedia you really can “hang up” on the phone company once and for all.